Device says “Access Denied”

This is a standard error for the device not recognizing the entered information. First, verify the entered user number is correct as well as the account number. A common mistake is to confuse the user number with the account password on the welcome letter. Remember, the user number can be found on the live view or tracking users sections and is individual for each device. The user number is typically adjusted to 10 digit phone number by Actsoft during the account setup.

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