User’s text on the Live View is grey with an error icon

Grey text usually indicates a connection issue from the device to GPS satellite, also referred to commonly as “line of sight”. There are a couple of things to check:
1. Verify device is outside in clear line of sight with no obstructions to GPS.
2. The location setting on device may be turned off or restricted. Refer to the device manual for instructions on setting it to on.

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